Design Projects
The things I design, the information I architect, and the experiences I create.
In-app help experience
Hybrid Cloud Console ‘Help’ panel
Just before AI experiences swept the industry, I was tasked with a seemingly simple project — “Make it easier for users to get help when they need it”. The complexity of the project came by way of the vagueness and was then amplified by the sudden emergence of AI assistances in our product interfaces.
What started as an effort to increase discoverability of static content evolved into a way to consolidate static, dynamic, and even customized model-trained AI generated content content. In the form of ‘Help’ panel accessible from the masthead of the Hybrid Cloud Console (Red Hat’s main SaaS platform), this feature is delivering just-in-time content to users while maintaining their current context.
Learning paths
Learning paths on developers.redhat.com
A large push at Red Hat and throughout the industry is the idea of upskilling a user and helping them to learn what our products do, how to use them, and how to advance their knowledge and build on their existing knowledge.
Learning paths are a new content being used across various platforms at Red Hat to progressively disclose learning information to users. I was a major player in concepting, early platform adoption, and ongoing iteration of learning paths.
Information architecture
IA design example
Designing a good experience isn’t just about designing for what is on a given page in a vacuum. I like to zoom out when I design and think about how a given flow, feature, or interaction works as part of a large system of information. During my time on developers.redhat.com, I worked closely with content and PM to understand how pages on the site feed into navigation and general information architecture.